Shipping & Service Policy
At ShopRight Club, we strive to provide a seamless shopping experience, from order placement to delivery. Our Shipping & Service Policy outlines the details of our delivery process and customer service commitments to ensure your satisfaction.
Shipping Information
We offer reliable and timely delivery services for all orders placed through ShopRight Club. Below are the key details of our shipping process:
- Delivery Areas: We currently deliver to select areas. Please check our website or contact customer service to confirm availability in your location.
- Processing Time: Orders are typically processed within 1-2 business days. Frozen and perishable items are carefully packed to maintain quality during transit.
- Delivery Time: Once processed, standard delivery typically takes 2-4 business days, depending on your location. Expedited shipping options may be available at checkout.
- Shipping Fees: Shipping charges are calculated based on order weight, size, and delivery location. Fees will be displayed at checkout before finalizing your order.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details (if applicable). You can track your order status through our website or by contacting our customer service team.
Service Commitment
Our team is dedicated to providing exceptional service. If you encounter any issues with your order, including damaged, incorrect, or missing items, please contact us immediately. We will work to resolve your concerns promptly.
- Damaged or Defective Items: If you receive a damaged or defective product, please notify us within 24 hours of delivery for a replacement or refund, subject to our Return & Refund Policy.
- Incorrect Items: If you receive an incorrect item, we will arrange for a replacement at no additional cost.
Special Notes on Frozen and Perishable Items
To ensure the quality and safety of frozen and perishable items, we use specialized packaging and expedited shipping methods. Please ensure someone is available to receive the delivery, as these items cannot be left unattended.
Contact Us
For any questions about our shipping or service policies, or to inquire about your order, please reach out to our customer service team at support@shopright.club or visit our store during business hours.
ShopRight Club reserves the right to update or modify this policy at any time without prior notice. Thank you for choosing us for your grocery needs!
Shipping & Service Policy
At ShopRight Club, we strive to provide a seamless shopping experience, from order placement to delivery. Our Shipping & Service Policy outlines the details of our delivery process and customer service commitments to ensure your satisfaction.
Shipping Information
We offer reliable and timely delivery services for all orders placed through ShopRight Club. Below are the key details of our shipping process:
- Delivery Areas: We currently deliver to select areas. Please check our website or contact customer service to confirm availability in your location.
- Processing Time: Orders are typically processed within 1-2 business days. Frozen and perishable items are carefully packed to maintain quality during transit.
- Delivery Time: Once processed, standard delivery typically takes 2-4 business days, depending on your location. Expedited shipping options may be available at checkout.
- Shipping Fees: Shipping charges are calculated based on order weight, size, and delivery location. Fees will be displayed at checkout before finalizing your order.
Order Tracking
Once your order is shipped, you will receive a confirmation email with tracking details (if applicable). You can track your order status through our website or by contacting our customer service team.
Service Commitment
Our team is dedicated to providing exceptional service. If you encounter any issues with your order, including damaged, incorrect, or missing items, please contact us immediately. We will work to resolve your concerns promptly.
- Damaged or Defective Items: If you receive a damaged or defective product, please notify us within 24 hours of delivery for a replacement or refund, subject to our Return & Refund Policy.
- Incorrect Items: If you receive an incorrect item, we will arrange for a replacement at no additional cost.
Special Notes on Frozen and Perishable Items
To ensure the quality and safety of frozen and perishable items, we use specialized packaging and expedited shipping methods. Please ensure someone is available to receive the delivery, as these items cannot be left unattended.
Contact Us
For any questions about our shipping or service policies, or to inquire about your order, please reach out to our customer service team at support@shopright.club or visit our store during business hours.
ShopRight Club reserves the right to update or modify this policy at any time without prior notice. Thank you for choosing us for your grocery needs!